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Essential information

Please take the time to read this information so that you can prepare for your holiday with us. It contains details of the facilities available and possible restrictions you may encounter at your cottage. If you have any further questions, please do not hesitate to contact our booking office.

Accessibility

  • We are aiming to improve the accessibility of our cottages and the information available about facilities for disabled visitors. We have begun to develop detailed Access Statements for each cottage. If an Access Statements is already available for a cottage it will be highlighted in the cottage details page of this website and you can contact the call centre to request a copy of the document.
  • A programme of assessing our cottages for accessibility is underway. We are keen to implement improvements identified in these assessments as quickly as possible. Once assessed a cottage may be allocated one of the three accessibility categories and this will be displayed on the cottage details page. The three accessibility categories include:
    • Accessible for wheelchair users — These cottages provide a flexible wheelchair friendly space with level access to accessible bedroom and bath/shower room and all key communal spaces. Wherever feasible, the design and layout of the facilities (such as the kitchen and bathroom) should meet current standards for people either sitting or standing. This would suit people who can transfer independently from the seated position. Some of the cottages are suitable for people who use a portable hoist but this should be checked with the booking team on an individual basis.
    • Accessible for occasional wheelchair users — These cottages have some facilities for accompanied wheelchair users who can stand to transfer independently or may not require their wheelchair all of the time. There is level access to all key areas on the ground floor including bedroom, bath/shower room, kitchen and communal rooms.
    • Accessible for ambulant disabled people — These cottages are suitable for people who would prefer to have a bedroom and bathroom or shower room on the ground floor, but are not designed for wheelchair users. There may be one or two steps on the ground floor.
  • Deaf or hard of hearing visitors can have a fire alarm provided which triggers a vibration on capturing the sound of the main house alarm. Please let us know at the time of your booking or for short-term holidays contact us at least 3 working days in advance of your intended holiday.
  • Please tell us at the time of booking if any member(s) of your party is disabled.

Arrivals and Departures

  • Arrivals - Please arrive at your after 3.30pm as this allows us time to get your cottage ready before you arrive. The Contact Centre will be available should you need any help until 9pm midweek and 7pm on Saturday
  • Full directions and any arrival instructions will be sent to you after booking
  • Departures -You must vacate the cottage by 10am to enable caretakers sufficient time to prepare it for the next guests
  • Please do not move furniture as this can cause damage both to the furniture and to the property
  • Please leave the property as you found it

Barbecues

  • Outdoor living is a large part of a holiday experience and so we’re trying to provide space for barbecues at our cottages wherever possible. A few cottages may now have them available, but many still don’t.
  • Please only use a barbecue if it is provided at your cottage. The age and structure of our cottages simply makes them too much of a fire hazard

Basic supplies

  • Apart from finding a well-equipped and comfortable cottage ready and waiting for your arrival, you will also find some basic starter supplies
  • These will include a single roll of lavatory paper, some washing-up liquid, two dishwasher tablets (where the cottage has a dishwasher) and a cleaning agent for the bathroom and kitchen
  • In line with National Trust policy, the cleaning products used are, as far as possible, environmentally friendly and we would appreciate that you observe this practise
  • In most cottages there will also be milk in the fridge
  • You will however be required to bring all other supplies for your stay as our cottages are all self catering

Bicycles

  • If you take bicycles on holiday, please store them outside your cottage. We know people can be very protective of their bikes, but our buildings have to take priority.
  • Please note that bicycles are not permitted on the South West Coast Path

Breakages

  • Accidents do happen — from chipping a plate to dropping a glass of red wine over a new cream carpet. The cost of replacing or repairing damaged items is considerable, but it’s just not practical for us to follow up all minor incidents. For that reason, we ask you to pay a damage deposit waiver fee of £10 with every booking. This means you don’t have to pay for any items accidentally broken or damaged during your stay up to the value of £500. Terms and Conditions clause 13.

Brochure accuracy

  • The information and prices shown in our brochure and on our website may have changed by the time you come to book your holiday
  • Whilst every effort is made to ensure the accuracy of the brochure, website and prices at the time of publication, regrettably errors do occasionally occur

Cottage Approach

  • Most of our cottages have car parking space/s close-by
  • At some cottages you may need to carry your luggage a short distance
  • Some cottages also have steep or irregular steps or footpaths to the front door which have been retained as an essential part of the character of the property
  • Other cottages are in secluded situations and can only be reached by driving down an unmade track
  • If you are concerned about access, please check with the Contact Centre

Country living

  • In the countryside, farming and other local ways of life may begin early in the morning and continue late into the evening. There may be associated noise or farm traffic which can vary due to the season and weather. It’s part of the rural economy and our countryside, so please be understanding

Christmas

  • At some of our cottages we are able to source and supply a tree and white lights for you at Christmas. If you’d like this arranged (at an additional cost) please mention it to the Contact Centre when making your booking and they will advise if this is possible at your selected cottage.
  • Alternatively please feel free to bring your own tree but the only thing we ask is that you take them home again afterwards to dispose or recycle

Digital television

  • Unfortunately it may not be possible to provide a digital television service at some properties due to planning restrictions for satellite dishes

Families and children

  • Most of our holiday cottages and apartments are suitable for children under normal supervision
  • Our holiday cottages and apartments that are not suitable for children are marked as such in their descriptions on this website and in our brochure
  • Those cottages that are indicated will have a travel cot and high chair provided free of charge
  • You are required to provide your own cot bedding as well as rubber under-sheets for young children using the beds
  • Linen is not available for cots
  • A cot can only be occupied by a child 2 years or younger

Fireworks and Candles

  • Fireworks, naked flames and candles are not permitted at any time due to the significant fire risk

Fuel for fires

  • In all cottages with open fires or multi-fuel/wood burning stoves, the fire will be laid for your arrival
  • We try wherever possible to provide enough fuel to get you started
  • Please note, there are a number of cottages where transport, storage or other operational difficulties preclude us from offering this facility
  • Please check at the time of booking or refer to the booking notes for more information on the facilities at the cottage you have chosen as well as the type of fuel allowed so can stock up on this before you arrive where possible.

Gardens

  • The gardens at holiday cottages are not kept to the same standard as National Trust gardens open to the public and many have an area that has been left to nature
  • We need to fit any gardening duties such as cutting grass around our contractors and/or volunteer gardeners, the weather and bookings. Gardening duties, undertaken by contractors and/or volunteers are often affected and rearranged as a result of poor weather. We appreciate your understanding that some duties will be undertaken when the weather permits, and this may occur during your holiday.
  • Where garden furniture is supplied, it will be of a more conventional type, not sun loungers or recliners

Grocery Deliveries

  • Please feel free to arrange for groceries to be delivered to the cottage for your holiday, however please ensure you are at the cottage to take personal delivery of any order. The cottage will be available for you to arrive from 3.30pm on your arrival day however please bear in mind that you may be delayed by traffic or unforeseen issues so please ensure you give enough time before the delivery is due to arrive

Heating and lighting

  • Electricity and heating (where provided, see the information on each cottage) is included in our prices
  • Not all our cottages have electricity and heating — so please check the cottage description carefully!
  • As a conservation organisation and with rising costs in fuel prices, your thoughtful use of energy will be appreciated
  • Our cottages are equipped with energy saving light bulbs.

Linen

  • The cost of linen provision is included in the rental price of most of our cottages
  • This will include pillowcases, bottom sheet and duvet cover, one bath and one hand towel per person, a bathmat, an oven cloth, two tea towels in cottages for up to four people and up to four tea towels in cottages for five people and over
  • We do not provide tea cosies, aprons and oven gloves
  • A hand towel will be provided in the kitchen
  • Towels will not be provided for swimming or beach use
  • Linen is not available for cots
  • We regret that in a very few cottages, for operational reasons, it is not possible to provide linen at all and you will be asked to bring your own. The visitor notes shown for the cottage indicates where linen cannot be provided.

Messages

  • Please do not ask local contacts or the Contact Centre to deliver messages to cottage visitors unless they are urgent

Mobile phone coverage

  • Due to the often rural and isolated nature of our cottages, there is often limited or no mobile phone signal available
  • If you have a concern regarding being contactable at your cottage (for health reasons, for example) then please make the Contact Centre aware when booking, so that they can discuss options with you
  • Some but not all cottages have a pay phone available

Need help during your stay?

  • Problems can sometimes occur at a holiday cottage. All we ask is that you always call us immediately to let us know so we can work to put the problem right. You’ll be given a helpdesk number to call, which operates during reasonable hours, seven days a week including most bank holidays.
  • We know you probably don’t want to be disturbed on holiday, but we can often solve most problems quickly, or provide a solution that means your holiday can continue without concern. And if you don’t contact us, it can jeopardise your rights to make a claim (please see Terms and Conditions clause 16.

No smoking

Old cottages

  • Most of our cottages are well over 100 years old, have been renovated and refurbished to a high standard and are full of charm and character. However, they were built long before the days of damp proof courses and cavity walls so some may show signs of damp, particularly in long spells of wet weather
  • We do our best to ensure that the background heating is kept on sufficiently to compensate, even when the cottage is empty. Condensation can be alleviated by opening windows and allowing the air to circulate. If you have any concerns please talk to the Contact Centre staff at the time of making your reservation
  • Due to the age of the buildings, size of some of the rooms and difficulty in getting furniture through small doors, windows and up stairs, not all bedrooms have wardrobes and therefore hanging space for clothes can be limited

Our Photography

  • We always try to accurately reflect our cottages in our photographs but we do regularly repaint properties and replace or update furniture within them. It’s not always possible to update every photograph or notify customers of every change but we do review all our photography on a regular basis

Pets

  • Dogs are welcome in lots of our cottages (at no extra charge). The cottage details will highlight if dogs are permitted, and if yes how many.
  • No other pets are allowed — see clause 10 of our Terms and Conditions
  • Assistance dogs are accepted in the accommodation. Please advise the Contact Centre when making your reservation

Plumbing and hot water

  • Many of our cottages have sensitive plumbing systems. Baby/facial wipes can cause the sewage pipes to become blocked which can be very unpleasant and costly, so please use the bins provided to dispose of them. Lots of our cottages also have Immersion tanks and these have a limited capacity for storing hot water. Please bear this in mind when showering or bathing and allow the tank enough time to reheat between use, particularly at our larger properties.

Rural surroundings and wildlife

  • Most of our cottages are located in very rural surroundings, often within or close to designated areas of preservation and conservation and this includes a variety of wildlife. This may mean some of them have protected species living in the vicinity, for example bats in the roof spaces. By law, bats should not be disturbed. We have regular pest control visits to monitor and address any concern however unforeseen problems can occur. We have conservation teams looking after all protected species at our properties however if you have any concerns during your stay, let us know immediately by calling our Contact Centre.

WiFi Access

  • We’re currently installing free WiFi at our cottages wherever access and connectivity allows. As this is an ongoing process you can call our Contact Centre to find out if a property has WiFi or check the individual Holiday Cottages pages