Frequently asked questions
- What is 'Let Starts' Day?
- All of our cottages have a designated 'let start day'. This is the usual changeover day for that cottage. We do allow you the flexibility to start your holiday on any day you like but you may find in peak periods you can only do this within 4 weeks before departure.
- Why can't I start my holiday on a Sunday?
- None of our cottages allow holidays to start on a Sunday. This gives our hardworking caretakers a rest! On the plus side, quite a few of our cottages offer a late departure on a Sunday as a result, so you can extend your week-end stay free of charge. Check the details for each cottage to see where a late Sunday departure applies.
- What are Short Breaks?
- Short breaks can be taken at most of our cottages. A few cottages accept breaks of 1-2 nights and most accept breaks of 3 nights or more. The options vary and each cottage clearly states the minimum number of nights permitted (see 'Min Stay' on Cottage Details).
- Some short breaks can be booked up to 1 year in advance, others, especially in peak season, can only be booked up to 28 days in advance.
- Christmas and New Year Bookings
- The festive period is a very popular time to get away and experience a different style of celebration. These dates can be booked up to 2 years in advance for bookings of 7 nights or more, while shorter breaks (minimum of 4 nights) can be booked from 8 weeks in advance.
- Why do I have to pay a £10 Damage Waiver fee?
- All bookings are subject to a non-refundable security charge of £10 to cover minor damages and breakages. Please see our terms and conditions (clause 13) for more details.
- Will I get a reminder to pay my balance?
- Yes, we will send you a reminder 7 days before your balance is due via email. Please note that at present, you cannot pay your balance on line and will need to ring our call centre to settle your account. Full details will be provided with your confirmation letter when your booking has been processed.
- Can I add 'extras' after I have booked?
- Yes, you can add any extras which apply to your cottage such as logs for open fires, cots and high chairs etc up to 48 hours before your holiday starts. Please ring our call centre for more information.
- Will I get directions to my cottage?
- Yes, we will send your directions on how to reach your cottage approximately 3 weeks before your holiday starts. If you have booked a last minute break (within 3 weeks) we will send this to you along with your confirmation invoice, as soon as the booking is paid in full.
- How will I get the keys to my cottage?
- We will contact you approximately 3 weeks before your holiday starts with details of where to find the keys to your cottage. If you have booked a last minute break (within 3 weeks) we will send this to you along with your confirmation invoice.
- What if I have a problem whilst on holiday?
- When we send you the directions and key information for your cottage, we will also provide you with a contact number to call in the unlikely event that you have any problems or concerns whilst on holiday. It is really important that you call us if you are unhappy about any aspect of your holiday cottage, as we want to have every opportunity to put things right or improve them for you.
If you have more questions regarding Holiday Cottages, call our team on 0844 800 20 70 or email them: cottages@nationaltrust.org.uk